About
Relay Payments is a venture-backed fintech platform removing cash/check payments for 350K+ truck drivers across the US. UppLabs extended their team with senior Web & Mobile engineers (JS/React/Go), tripling time-to-market speed, enabling daily releases via Kanban, and doubling the user base — while maintaining fintech compliance and security standards.
Challenge, approach, and impact
Fintech Regulatory Compliance
Operating in the US logistics payments market required ongoing adherence to fintech regulations across multiple merchant categories — diesel, lumpers, parking — each with distinct compliance requirements.
Sensitive Financial Data Security
Managing payment transactions for hundreds of thousands of drivers and carriers required robust, continuously updated security measures to prevent fraud, card skimming, and unauthorized access.
Slow Feature Release Cycle
Relay Payments was rapidly expanding its digital payment network for 350,000+ truck drivers, but the existing in-house team lacked bandwidth to deliver features at the speed the market demanded, creating a competitive bottleneck.
In-House Skill Gaps
The client needed senior-level expertise in specific technical areas to complement their existing team without the overhead of full-time hiring during a high-growth phase.
How we built
Testimonials
L
CC
“"UppLabs delivered an enterprise-grade AI assistant that transformed how we serve our customers. The RAG architecture they built over our policy documents gave us confidence that every response was accurate and compliant. We went from 12-minute wait times to near-instant answers — and our support costs dropped by 35%." — Head of Digital, Confidential Bank“
Team structure
Client team
Ryan Droege
CEO & Co-Founder
Project stakeholder
David Strickland
VP of Engineering
Project stakeholder
The client stakeholders at Relay Payments were working closely with the team at UppLabs
Agency team
1 x Frontend Developer
Production
1 x QA Engineer
Governance
1 x QA Engineer
Production